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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)
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Kerry Patterson

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Title: Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)

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72 downloads, last downloaded at September 22, 2017

Broken promises, missed deadlines, poor behavior--­they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--­permanently. -- Stephen R. Covey, author of -- Ken Blanchard, coauthor of -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada -- Soledad O’Brien, CNN news anchor and producer -- Mike Murray, VP Human Resources and Administration (retired), Microsoft

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