May be you will be interested in other books by Kerry Patterson:

Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
by
Kerry Patterson

Author:

Title: Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

Rating:
7 downloads, last downloaded at October 15, 2017

ISBN: 9781932378825

Whether it's reprimanding a teenager for breaking a curfew or asking the boss about a promised raise, readers will learn the hands-­on skill to resolve the touchiest issues.

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